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  • New Boat Delays?

    I ordered a 2022 NXT 22 last October. Was told it would be finished in January (winter build). It is now April 18th and Mastercraft, nor the dealer know where the boat is? I'm getting nervous because I'm behind my boat three days a week during the summer and warm weather will be here next week in Wisconsin.

    I understand supply and employee issues. Is there something else going on at the plant? Can't get any information for a boat that takes a week to make. Any other insight on this one? We traded our other boat in last fall so I'm boatless.

  • #2
    I can't help other than to offer up the info that you're not the only one. My buddies x26 was supposed to be delivered last month, now possibly mid May.... another friend can't get anything on his XT build....

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    • #3
      Thanks Taco - there's got to be someone out there that has some simple answers. If it's not going to be here until June, July, just say that? I guess I'll be treating myself to some new golf clubs because it looks like I may be using them more this year.

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      • #4
        My guess would be they are shuffling build dates around based on parts inventory and what boats they can build with the parts they have on hand, but that's just pure speculation. They also probably feel behind earlier this year when omicron struck and they were short stuffed. This is all just speculation on what happened at our manufacturing facility.

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        • #5
          Was told three weeks ago it was being lake tested which means next step is ship the boat. After going into the dealer was then told there's gel coat issues. Sounds like some really bad lies from the Mastercraft rep. At least tell me a good lie. Was also told they have all the components. This has been going on since last high school wrestling season. Never seen anything like it, but I understand it's happening everywhere not just Mastercraft.

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          • #6
            In today's [current] world, I get the unknowns in the manufacturing process and their inability to provide dates... I deal with it daily from suppliers.

            BUT, I would be very upset on your end if you aren't at least getting responses. Not necessarily answers, as they may not have them, but at least responses. They don't have to give you a date, and I'd rather they not give you false promises or guesses.... but a reply would certainly be nice... even if all they say is they're doing the best they can but maybe don't know when it'll be ready... and surely they know more that they could provide. Customer service across the board was already dieing breed, but for whatever reason, covid gave companies reason to simply kill it off completely.

            Just my $0.02.

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            • #7
              I buy lots of other equipment (forklifts, trucks, conveyor, etc...) as part of my job. I see repeated delays across the whole spectrum right now. When you get one date, and then other date, I typically see it due to reliance on supplier part delivery schedules or ocean shipping issues. Manufacturers make their schedules based on agreed delivery contracts from parts suppliers. For example, Mastercraft buys fuel pumps. Mastercraft makes their production schedule based on a planned set of deliveries from the fuel pump company. If the fuel pump company becomes un-reliable in their deliveries that then ripples through Mastercraft's production schedule. They then publish a new schedule, but then the fuel pump company delays again. And so on...

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              • #8
                Just received a phone call from my dealer boat is arriving this week, ordered last September was told it would arrive April-May so right on time, it’s an Xstar

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                • #9
                  Originally posted by Lakelife View Post
                  Just received a phone call from my dealer boat is arriving this week, ordered last September was told it would arrive April-May so right on time, it’s an Xstar
                  They are delivering the ones with all the margin LOL. (Just kidding, kinda)
                  2017 NXT22, 2015 NXT20, 2007 X2, 2002 209

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                  • #10
                    I am relieved to hear it’s on its way. Ordered ebikes last summer, last we heard will arrive in June, original date was March.

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                    • #11
                      Lakelife - Let me know when you see it. It's not at the dealer yet. Next week these days means maybe but probably not. We are heading to Florida Saturday. I'm hoping I'm sitting on the beach and get the call that my boat will be waiting for me when I return home. We are making plans to hop on other people's boats already. I cannot look at water from land without seeing my boat tied to a pier.

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                      • #12
                        Update today! Apparently they screwed the first hull up so bad, they had to make another hull. So I have a hull after 7 months. Black hull bottom. Black Mica Flake Hull 1, Hull 2, Black deck. Sea deck tan floor, cool feel beach tan and black. Bet it looks nice sitting in the factory.

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                        • #13
                          We ordered our X Star S in July and it was originally supposed to be done in December. At some point our build date was moved to 1/27. The boat was finished in march and we picked it up last weekend. The boat turned out beautiful and we’re happy the wait is over. The toughest part was not knowing if it would be here by summer. Hope that helps a little with your timeline.

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                          • #14
                            We ordered our XStar S in August for an April delivery. Our dealer asked for a February delivery, it arrived first week of March. We'll pick it up next week.
                            2022 XSTARS
                            2020 X22
                            2019 XT22
                            2017 XT20

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                            • #15
                              We ordered ours in September, were told it would be done in December, and picked it up the last week of March. It seems like MC gets a little ahead of themselves when giving out dates of completion.
                              -Tolman
                              '22 XT23 "Big Kahuna"
                              '06 X30 (Sold)

                              "Sometimes my genius, it's almost frightening" -JC

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