MasterCraft By Design Service?

[92 190 PS]

Not trying to start anything negative, but wondering if anyone has had any issues with delivery or service from MasterCraft By Design? I placed an order for a couple simple things last Thursday and have had trouble getting them to respond to emails or answer their phones to get a status or tracking number (the status on the web just says ordered)....Just curious if anyone else has had any issues?

[mzimme]

I ordered some things earlier this week and haven't had any notification about it yet. They're not exactly quick when it comes to processing and shipping orders, that's for sure. I wish I could get the stuff they sell through Amazon. With my prime account I normally have things in my hands next day, or two days at most.

[Fletchx7]

Ordered some stuff last month and it took about a week to get it. I actually had to send 2 items back due to sizes and haven't heard anything yet, but it's only been since the 5/22 since I shipped them.

[ttu]

i had great service from them when i ordered some tshirts a couple years ago. sad thing is i really would like some new shirts and cannot stand the one's they have.

[rgardjr1]

Called twice about some pieces for my tower. Was told both times that they would check availability and call me back. No call backs either time. Figured something else out.

[madcityskier]

Had one incident some time ago. Got in touch with them and it was fixed right away. A few great experiences since then. You're results may vary.

[Willski]

I ordered stuff and it was delivered fairly quickly and was what I ordered. No issues here. Hope they resolve it for you!

[tuchodi51]

Took a couple days for them to return my call but got my parts within minutes and shipped immediately

[scott023]

I have bought a lot of product from them. Always a good experience.

[bjames]

Scott023, what is there average turn around for orders - since your close to me.

[02ProstarSammyD]

Never ordered anything with them b/c nothing I wanted was in stock lol. A week isnt too shabby though

[92 190 PS]

For what it's worth I've exchanged emails with Kevin the last couple of days and long story short they had some turn over the last week or so that slowed some things down, but Kevin has assured me that is behind them now. Since Kevin contacted me Monday my items arrived and Kevin has sent me several emails apologizing for the slow responses and shared his personal contact info with me and asked that I call him with any questions.

All and all good experience with them in the end and based on the service this week I will gladly give them another shot at my business when the time comes.

Kevin said his goal in the future is that everything ships in a day or two max.

[thatsmrmastercraft]

For what it's worth I've exchanged emails with Kevin the last couple of days and long story short they had some turn over the last week or so that slowed some things down, but Kevin has assured me that is behind them now. Since Kevin contacted me Monday my items arrived and Kevin has sent me several emails apologizing for the slow responses and shared his personal contact info with me and asked that I call him with any questions.

All and all good experience with them in the end and based on the service this week I will gladly give them another shot at my business when the time comes.

Kevin said his goal in the future is that everything ships in a day or two max.

With the job market so competitive, you wouldn't think it would be hard to come up with quality employees..............but I have done enough hiring over the years to know just how difficult it is.

[JDJ_205]

It would be nice if they actually made Shirts & Hats that the owners would by....but apparently they are too stubborn. Kevin - please be a pal and tell your cohorts this. Josh Shave apparently does not want to listen.

[scott023]

Scott023, what is there average turn around for orders - since your close to me.

Customs plays a huge part in the time frame, obviously, but I haven't waited more than 10 business days for anything.