X24 Depth finder

[ProRMK]

I am confident my dealer can fix it no problem because they are awesome but just wish I could figure out how to do it on my own...its a pride thing!

[jgraham37128]

Mine's 2016 X23 single screen but doing the exact same thing everyone was talking about.

[X24]

Mine was only reading while at idle or stopped but was in for service the other day and they replaced it it works fine now. I was also told my old one was not reading correctly due to they know what depth the water test was versus what I was reading.

Mine's now back perfect.

What year is your boat?

From what I’m hearing, it has to do with the dual screen boats?

[jgraham37128]

Mine was only reading while at idle or stopped but was in for service the other day and they replaced it it works fine now. I was also told my old one was not reading correctly due to they know what depth the water test was versus what I was reading.

Mine's now back perfect.

[SavageScott]

Are these general electrical/software issues really this common? What feedback are you getting from your dealers?

[X24]

Very disappointing indeed. I would guess mine works less than 20% of the time, regardless of speed and water depth. My 2015 X10 worked 95% of the time. Exact same lake and same spots. The electronics in mine seem very buggy, clock frequently goes out and the maps randomly stop working on the top screen.

I didn’t even get into those issues. Mine does the same but I feel like maybe these are bugs that can be fixed with a software update. When playing music my center screen will show the song that played 20 minutes ago, maps occasionally works and 3 weeks ago I had 2 complete freeze ups on my center (gauge) screen.

[freeheeler88]

The depth finder on my 2018 xt21 wasn't working when i bought it, the dealer did fix it finally, don't know what the fix was though. It works about 80 percent of the time, seems to struggle at higher speeds.

[stuartjr]

It’s pretty sad when you spend upwards of $200k for a boat and you have to have your son hop off of the boat as you drift up to the sand bar to check water depth so you don’t tear your running gear up in the sand. This seems like a pretty big liability for MC. It’s definitely a safety issue for the owners. I wonder how many Ferrari owners would accept having a car capable of 200mph with no working seat belts.

Very disappointing indeed. I would guess mine works less than 20% of the time, regardless of speed and water depth. My 2015 X10 worked 95% of the time. Exact same lake and same spots. The electronics in mine seem very buggy, clock frequently goes out and the maps randomly stop working on the top screen.

[X24]

It’s pretty sad when you spend upwards of $200k for a boat and you have to have your son hop off of the boat as you drift up to the sand bar to check water depth so you don’t tear your running gear up in the sand. This seems like a pretty big liability for MC. It’s definitely a safety issue for the owners. I wonder how many Ferrari owners would accept having a car capable of 200mph with no working seat belts.

[Huckelfin]

I work with product development companies and it drives me f-ing CRAZY when a manufacturer expects it's customers to accept sub-par operation/performance of their product as "normal". There are certainly conditions in which depth sounding technology doesn't work well but sitting at idle in 10' of water or surfing at 11 mph in 40' on a hard bottom (my most recent issue) are not among them. Mastercraft is better than this. This is a critical piece of instrumentation on which we rely to keep our substantial investment damage-free (not to mention our passengers safe). The bar for what's "normal" needs to be raised.

My dad has three huge expensive Hummingbird GPS fish finding, side & down imaging, etc. etc. machines on his fishing boat.. but can it tell you the depth when moving over 5mph? Hell no, apparently. They are all connected to one transducer, yet all three typically have different depth values, one is super sporadic than the others often reading 1000ft+ or something crazy. Basically all we can do is hope future updates solve the issues. This just doesn't seem acceptable to me.

[ProRMK]

I could be wrong but pretty sure this is a CAN bus/ECU programming flaw or it could be an interference issue but it doesn't feel like it...

MC, do America a solid and pull the ECU programming back on shore, then important things like depth reading would not get lost in translation. It would also give the youth of America jobs so I can actually retire some day! I am truly speculating but do we know who is developing software for MC? I suspect they have local leadership with actual production being done in another country?

[Proedge]

my depth finder seems to work fine in shallower water, at slow or fast speed. By shallower, I mean under 100ft. When I go out into the ocean however, the readings are all over the place. It'll even show me shallow water alarms randomly, when the water is clearly not shallow. Kind of annoying, having other people seeing it and asking if we're about to beach in the ocean lol...

[TheLivinIsEasy]

I work with product development companies and it drives me f-ing CRAZY when a manufacturer expects it's customers to accept sub-par operation/performance of their product as "normal". There are certainly conditions in which depth sounding technology doesn't work well but sitting at idle in 10' of water or surfing at 11 mph in 40' on a hard bottom (my most recent issue) are not among them. Mastercraft is better than this. This is a critical piece of instrumentation on which we rely to keep our substantial investment damage-free (not to mention our passengers safe). The bar for what's "normal" needs to be raised.

It is odd. Just sold a 23 y/o i/o with a hummingbird depth finder that would work at WOT (~55mph), so the tech has been around forever and works at speed. Despite that, the depth finders on much newer jet ski (2013) and tritoon (2019) only work at slow or idle speeds.

[SavageScott]

I work with product development companies and it drives me f-ing CRAZY when a manufacturer expects it's customers to accept sub-par operation/performance of their product as "normal". There are certainly conditions in which depth sounding technology doesn't work well but sitting at idle in 10' of water or surfing at 11 mph in 40' on a hard bottom (my most recent issue) are not among them. Mastercraft is better than this. This is a critical piece of instrumentation on which we rely to keep our substantial investment damage-free (not to mention our passengers safe). The bar for what's "normal" needs to be raised.

[LostDriver669]

Same issue with our XT. It works so little that when I do get a reading it’s slightly startling.