I have heard nothing but good things from people I know that have Traegers. I have a 20+ year old Big Green Egg and decided to order a Traeger last year. Unfortunately their customer service let me down and I never even received a grill. I know my situation is rare and they usually have fantastic service.
At the time I placed my order they must have been waiting on a shipment from their manufacturer (yes, China) and no one could tell me when my grill should arrive. I waited over two weeks and called a couple of times to check the status. Each time I called one of their reps and a "supervisor" promised me they would find out and call me back with details. I never had one person follow up and call me back to let me know what was going on. I ended up cancelling the order and keeping my old trusty Egg.
At the time I placed my order they must have been waiting on a shipment from their manufacturer (yes, China) and no one could tell me when my grill should arrive. I waited over two weeks and called a couple of times to check the status. Each time I called one of their reps and a "supervisor" promised me they would find out and call me back with details. I never had one person follow up and call me back to let me know what was going on. I ended up cancelling the order and keeping my old trusty Egg.
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